Vacature Customer Support Agent

Abbott Customer Support Agent in Hoofddorp , Netherlands

This position in Abbott Diagnostics Customer Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a transaction ( customer call or email) to maintain and improve the organization's customer relationships.

The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction customers. Other competencies, such as the ability to work in team-oriented environments, adaptability and high initiative, are also critical.

Multiple language knowledge is essential.

Language level needs to be suitable for customer exchange and technical troubleshooting activities. English (All trainings, documentation and ticketing are done in English)

plus at least one preferably two other language with fluent level

Language needed: French, German or Italian, Portuguese, Spanish

Communicate with customers (via phone, email or online discussion boards) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.

• Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.

• Record accurately information in the appropriate system and make sure to follow up with the "Off hours" team and specific country team.

This team will specifically work in the "Off hours" support center that will be based in Hoofddorp - The Netherlands

Additional responsibilities include:

• Minimum of 2-3 years in a Customer Relation/Support

• Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.

• Clinical laboratory experience is a plus

To request accommodation, please call 224-667-4913 or email

Functie:	customer support agent
Startdatum:	07-06-2024
Ervaring:	Ervaren
Educatielevel:	MBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Abbott via onbekend of onbekend. Of bezoek hun website onbekend.